Accessibility Statement for Waste Collection Lambeth Services

This accessibility statement explains how Waste Collection Lambeth works to ensure that our online information and digital services are accessible to as many people as possible. We are committed to making it easier for all residents, including disabled people, older people and those using assistive technologies, to find information and request waste collection support in the Lambeth area.

Our Accessibility Commitment

We aim to meet the Web Content Accessibility Guidelines WCAG version 2.1 Level AA. These guidelines set out how to make web content more accessible for people with a wide range of needs, including visual, hearing, cognitive and motor impairments. We regularly review our digital content relating to accessible waste collection Lambeth to identify and address any issues that could prevent residents from using our services independently.

How We Support Different Users

Our waste collection information and online forms are designed to be as clear and simple as possible. Pages use plain language wherever we can and aim for a logical structure, with headings that reflect the purpose of each section. Colour contrast is selected to make text easier to read, and we avoid relying on colour alone to explain information about waste and recycling services.

We aim to ensure that all essential information about waste collection Lambeth services is available as text, so that it can be read by assistive technologies such as screen readers and text to speech tools. Where we use images or icons to support understanding, we add meaningful alternative text so that users who cannot see the images still receive the same important information.

Screen Reader Compatibility

The pages that describe our accessible waste collection Lambeth services are built to work with commonly used screen reader software. Headings are used in a logical hierarchy so that users can navigate by heading level. Form fields for booking or changing collections are labelled, so that screen readers can announce the purpose of each field clearly. Error messages are written so that screen reader users can understand what went wrong and what needs to be corrected.

Keyboard Navigation

Our aim is for all key actions on our waste collection Lambeth web pages to be available by keyboard alone, without requiring a mouse or touch screen. Users should be able to move through content using the Tab, Shift plus Tab, arrow keys and Enter. We work to ensure that the focus order follows a logical reading order, and that the current focus is clearly visible at all times so that users know which element they are interacting with.

Buttons, links and form controls are designed with clear focus styles and sufficient size so that they can be selected more easily by keyboard or alternative input devices. We avoid using keyboard traps, and any interactive component related to accessible waste collection can be exited using the keyboard.

Ongoing Improvements

We know that accessibility is an ongoing process, not a one time task. We test new content and major updates against WCAG 2.1 AA guidelines and consider feedback from residents in the Lambeth area. Where we identify issues, we work to fix them as quickly as is reasonable, taking into account technical and practical limitations.

As part of our commitment to accessible waste collection Lambeth services, we also review user journeys regularly to check that important tasks, such as checking collection days or requesting assisted collections, remain as simple and accessible as possible.

Requesting Information in an Accessible Format

If you need information about waste collection Lambeth services in a different format, such as large print, audio, easy read, or an alternative language, you can contact our accessibility team. Please tell us what information you need, which format would be most helpful, and how we can contact you. We will consider your request and respond within a reasonable time.

Reporting Accessibility Problems

We welcome feedback on the accessibility of our waste collection Lambeth information and online services. If you find any problems that are not mentioned in this statement, or if you think we are not meeting accessibility requirements, you can contact us and explain the issue. Wherever possible, include details such as the page you were using, the device and browser, and any assistive technology involved. This helps us investigate and improve our services for everyone.

Contact for Accessibility Requests

To request information in an accessible format, to ask about adjustments to waste collection Lambeth services, or to report an accessibility problem, please contact our customer support team and ask for the accessibility lead. You can contact us by telephone or by email during normal office hours. We will work with you to understand your needs and aim to provide a suitable solution so that you can access waste and recycling services as independently as possible.

This statement will be reviewed and updated regularly to reflect improvements in our digital services and any changes in accessibility standards.